P&O Services Expert German Speakers

Novartis - Cairo

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Experience Needed:
5 to 10 years
Career Level:
Manager
Job Type:
Full Time
Salary:
Confidential
Vacancies:
1 open position
About the Job
  • Support the team in the operational conversion of P&O strategic objectives.
  • Provide support and specific advice in the implementation of processes and standards for all P&O Services aspects (e.g. services, processes, continuous improvement) and provide guidance and assistance on problems and requests to customers/users through consulting and training
  • Support the identification and planning of services P&O Services will provide.
  • Handle standard service requests, answer questions, resolve problems if possible or support problem resolution by close collaboration with next level support and/or experts
  • Perform user administration tasks (e.g. access management).
  • Track service requests and troubleshoots – analyze error messages and questions
  • Support periodic cost and efficiency analyses to support productivity objectives
  • Support personnel cost budgeting process and control.
  • Support evaluation of the services / processes / continuous improvement in scope.
  • Contribute to P&O Services projects at country or BU level
Job Requirements
  • Operations Management and Execution Optimizing Customer value by co-creating and developing compelling customer focused solutions Proactive thinking Problem solving
About this Company

Novartis is a global healthcare company based in Switzerland that provides solutions to the evolving needs of patients worldwide.

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