Customer Service Manager
Nasr City, CairoPosted 5 months ago191Applicants for1 open position
- 21Viewed
- 10In Consideration
- 0Not Selected
Job Details
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Job Description
- Setting customer service goals for team members and helping them reach those goals
- Supervise day-to-day operations in the customer service department.
- Create effective customer service procedures, policies, and standards.
- Creating a reliable customer loyalty program
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
- Resolve problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Coordinate with other departments to Solve Customers' Complaints.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Being involved in staff recruitment, appraisals, and train new customer service agents.
- Manage the approved budget of the customer service department.
- Interacting with customers and handling customer queries and complaints in a timely manner
- Maintaining relationships with profitable customers
- Developing feedback or complaints procedures for customers to use.
- Improving customer service procedures, policies and standards for your organization or department.
- Meeting with other managers to discuss possible improvements to customer service.
Job Requirements
- Bachelor’s degree in business administration or relevant field.
- A minimum of 5 years of proven experience in a customer service position.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills
- Problem-solving, Negotiation skills
- Patience, compassion and empathy
- Time management skills
- Excellent communication and time management skills
- Excellent verbal and written communication skills
- Excellent in both spoken and written in English/ Arabic.
- Home Office: A suitable work location / environment within the home with Computer, High Speed Internet, and Camera.
