Sales Account Manager
Sheraton, Cairo
Sales Account Manager
Sheraton, CairoPosted 22 days ago14Applicants for2 open positions
- 12Viewed
- 4In Consideration
- 7Not Selected
Job Details
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Job Description
- Order Processing (include creating reports on must-ship orders, upload orders on NetSuite for some marketplaces.
- Upload tracking IDs for processed orders.
- Hand Back orders/replacements.
- Respond promptly to customer queries and complaints to find solutions and defuse tension
- Send order reports to warehouses.
- Present new or additional products and services to existing customers
- Improve listings in marketplaces.
- Send reports on sales activity, accounts status and possible issues
- Respond informatively to customer inquiries and resolving customer complaints via marketplaces
- Refer advanced cases to the direct manager for resolution, providing background information as necessary.
- Create deals and promotions through the marketplaces
- Follow-up with customers to obtain shipping address corrections for incomplete or incorrect addresses.
- Monitor order defects rate (Cancellation defects, returns defect, delivery defects and customer complaints).
Job Requirements
- Proven experience as an Account Representative.
- Experience in customer service is a great plus.
- Proficient in MS Office; familiarity with ERP Systems.
- Excellent written, verbal communication skills.
- Excellent organizational and multitasking ability
- Assertiveness and confidence
- Goal-driven with ability to work under pressure
- Good problem-solving skills
- Perfect verbal and written English skills
- Very good critical thinking skills & Analytical skills.
- Bachelor Degree from well known university (preferred to be from AUC, BUE or GUC)
