Customer Success Specialist

We're Hiring: Customer Success Manager at dotsHub

Are you passionate about building lasting customer relationships and driving real business value through technology?

dotsHub, a leading software house based in New Cairo, is looking for a Customer Success Manager to join our growing team!

With over 15 years of experience in CRM, Digital Transformation, System Integration, and Software Consultation, our executive team has led cutting-edge projects across various industries. We deliver robust, scalable software solutions—partnering with our clients from development to integration and beyond.

What You'll Be Doing:

• Customer Journey Mapping: Understand each client’s business needs and align our solutions to their goals.
• Adoption Strategies: Analyze product usage and develop plans to maximize feature adoption and ROI.
• Implement customer success metrics track performance, and drive continuous improvement.
• Relationship Management: Stay connected through regular check-ins, business reviews, and personalized engagement.
• Strategic Account Management: Build trusted partnerships with key decision-makers to secure long-term success.
• Churn Prevention: Identify early warning signs of dissatisfaction or risk of churn, working with support teams to address issues and maintain customer loyalty.
• Analyze Trends: Identify trends in feedback, such as recurring pain points or feature requests, and ensure they are prioritized for action by relevant teams.
• Customer Training: Deliver training sessions for customers who request additional help or have new team members joining their organization.
• Customer Feedback: Gather insights to continuously improve our products and services.
• Renewals & Expansion: Proactively reduce churn, identify growth opportunities, and drive upselling or cross-selling.
• Advocacy Program Development: Cultivate brand champions to support testimonials, case studies, reviews & Event Participation.