Customer Service Manager
15th May City, Cairoposted 2 months ago184Applicants for1 open position
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Job Details
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Job Description
Objectives
- -Manage daily workflow within the customer service department
- -Create and track customer service goals
- -Supervise a team of customer service representatives
- -Hire and onboard new customer service employees
- -Assist in developing an effective customer loyalty program
- -Document all interactions with clients
Responsibilities
- -Receive and implement customer feedback to improve the quality of service
- -Manage daily progress in meeting important business metrics
- -Generate detailed reports on customer interactions
- -Provide additional upskilling or learning opportunities for team members
- -Oversee the headcount for the customer service department
Job Requirements
- -Demonstrated experience in customer service
- -Strong understanding of customer service software
- -Clear verbal and written communication skills
- -Familiarity with management techniques and CRM'S
- -Ability to meet and exceed customer needs
Preferred qualifications
- Interpersonal skills
- Problem-solving skills
- Ability to maintain customer confidentiality
- Ability to work collaboratively
Other Requirements
- • College degree or above
- • More than 7 years "Managerial Level".
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