Customer Service Manager

???? About the Company:
A leading company in the ready-to-wear clothing industry, operating a network of over 60 branches across the country through a franchise system, is seeking a distinguished Customer Service Manager to lead the customer support team and ensure the highest levels of customer satisfaction.

Job Title: Customer Service Manager

Responsibilities:
• Manage the customer service team and monitor staff performance to achieve goals.
• Develop strategies and policies to enhance the customer experience.
• Handle complaints and resolve issues efficiently.
• Oversee various communication channels (phone – social media – email).
• Prepare periodic reports for management on performance indicators and service quality.

.Benefits:
• Professional work environment.
• Competitive salary + performance incentives.
• Opportunities for development and promotion.