Account Manager
Billqode -
Sheraton, Cairo
Job Details
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Job Description
Client Relationship Management:
- Serve as the primary point of contact for assigned accounts, ensuring timely and effective communication via phone, email, and face-to-face meetings.
- Maintain strong, long-term relationships with clients, including wholesalers, distributors, and retailers.
- Handle all after-sales support and inquiries, coordinating with internal teams to resolve customer concerns and complaints efficiently.
Sales & Business Development:
- Identify and pursue new business opportunities through research, lead generation, and networking.
- Generate medium to large-scale sales leads and present tailored solutions to potential clients.
- Develop and deliver customized product and service presentations to prospective and existing customers.
- Manage the full sales cycle, including cold calling, upselling, cross-selling, and closing deals.
Account Operations & Support:
- Coordinate with internal teams (Sales Coordination, Marketing, Projects, Customer Service, and Warehouse) to ensure accurate and timely order fulfillment.
- Track and manage product replenishments, returns, and customer feedback.
- Analyze backlog status and contribute to sales forecasting and planning efforts.
- Ensure product displays, marketing materials, and promotional offers are effectively implemented in client showrooms and retail spaces.
Reporting & Analysis:
- Prepare and present regular reports on sales performance, customer satisfaction, and account growth opportunities.
- Conduct competitive market analysis and provide strategic insights to management.
- Monitor client satisfaction levels and recommend improvements to maintain and enhance service quality.
Strategic Planning & Coordination:
- Organize and manage annual business trips, client retreats, and other account-related events.
- Collaborate with internal departments to execute marketing campaigns and initiatives targeted at key accounts.
- Negotiate contract terms and pricing agreements to ensure mutual business success.
Job Requirements
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- 3–5 years of experience in account management, sales, or business development.
- Strong interpersonal and communication skills, both verbal and written.
- Proven ability to manage multiple accounts and meet or exceed sales targets.
- Experience in CRM systems and sales software tools.
- Strategic thinker with a hands-on approach to solving customer challenges.
- Ability to travel locally or regionally for client meetings and showroom visits.
