Customer Success Specialist
Cairo, Egypt
Customer Success Specialist
Cairo, EgyptPosted 2 days ago30Applicants for2 open positions
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Job Description
Join LogesTechs as a Customer Success Specialist!
LogesTechs, one of the leading providers of delivery and warehouse management software in the region, is looking for a Customer Success Specialist to help our clients achieve their goals using our cutting-edge solutions.
Your Responsibilities Will Include:
- Onboarding and Training New Customers: Master our system to provide comprehensive training for new clients.
- Customer Support Throughout Their Journey: Assist clients in resolving technical issues and addressing concerns during their partnership with LogesTechs.
- Bug and Issue Reporting: Report technical issues to the development team using proper channels and detailed documentation.
- Building System Knowledge: Create and maintain a directory of information about our system for internal and customer use.
- Process and System Improvements: Identify and implement enhancements to improve team efficiency and the customer experience.
- Cross-Team Collaboration: Work with Onboarding, Product, Marketing, Support, and Engineering teams to ensure a seamless customer journey.
- Contracts and Billing: Prepare contracts for new customers, calculate charges, collect payments, and coordinate billing processes.
We welcome all candidates and encourage female applicants to apply as we strive for diversity and inclusivity in our team.
Job Requirements
Qualifications:
- Bachelor’s degree or equivalent in Computer engineering / Industrial engineering.
- Strong English communication skills, both written and spoken.
- Exceptional organizational and time-management skills.
- Ability to handle customer relationships with professionalism and empathy.
- Experience with customer success, SaaS, or technical support.
