Customer Success Executive
Maadi, Cairo
Customer Success Executive
Maadi, Cairoposted 20 days ago20Applicants for1 open position
- 12Viewed
- 2In Consideration
- 16Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Serve as the primary point of contact for customers, ensuring their successful onboarding and ongoing engagement with Ashtar Tech’s products.
- Develop and maintain strong relationships with students, parents, and educators to understand their needs and maximize product adoption.
- Proactively identify customer challenges and provide timely solutions to enhance user satisfaction and retention.
- Conduct regular check-ins and training sessions to ensure customers are leveraging the full potential of the platform.
- Collaborate with cross-functional teams, including product, sales, and support, to relay customer feedback and drive continuous improvement.
- Monitor customer usage data and engagement metrics to identify opportunities for upselling or cross-selling additional features.
- Resolve customer inquiries and issues efficiently, escalating complex cases as needed to ensure swift resolution.
- Create and maintain comprehensive documentation of customer interactions and feedback.
- Assist in developing customer success strategies and best practices to improve overall user experience.
- Represent the voice of the customer in internal meetings, advocating for their needs and expectations.
Job Requirements
- 2-3 years of experience in customer success, account management, or a related client-facing role.
- Proven ability to build and maintain strong relationships with diverse customer groups.
- Excellent communication and interpersonal skills, both verbal and written.
- Strong problem-solving abilities with a proactive and solution-oriented mindset.
- Experience working in a fast-paced, dynamic environment.
- Ability to analyze customer data and derive actionable insights.
- Demonstrated organizational skills and attention to detail.
- Comfortable working on-site and collaborating with cross-functional teams.
- Familiarity with CRM software and customer success tools.
- Passion for education technology and a commitment to customer satisfaction.
