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Flight Ticketing Agent

Merhaba
Sheraton, Cairo
Merhaba  logo

Flight Ticketing Agent

Sheraton, CairoPosted 19 days ago
36Applicants for1 open position
  • 33Viewed
  • 7In Consideration
  • 25Not Selected

Job Details

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Job Description

Merhaba Tourism Group is looking for an experienced Flight Ticketing Agent to join our team in Cairo, located in the Sheraton. We are seeking a highly skilled professional who is advanced in Amadeus and well-versed in airline procedures, debit note avoidance, and internal control measures.

 

Responsibilities

  • Issue, reissue, and refund flight tickets using Amadeus
  • Handle cancellations, changes, and fare calculations with accuracy
  • Provide clients with competitive fare quotes and suitable travel options
  • Ensure all bookings comply with airline policies to avoid ADM and debit notes
  • Prepare and submit daily reports on reservations made by other system users to prevent system abuse or irregularities
  • Maintain up-to-date knowledge of airline rules and GDS regulations
  • Deliver professional and efficient customer service

Job Requirements

  • Minimum 4 years of experience in flight ticketing
  • Advanced proficiency in Amadeus (ticketing, fare rules, PNR management)
  • Strong awareness of ADM (Agency Debit Memo) policies and how to avoid them
  • Experience with reporting and internal monitoring of system usage
  • Excellent communication, organization, and time-management skills
  • Fluent in English and Arabic

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