Flight Ticketing Agent
Merhaba -
Sheraton, Cairo
Job Details
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Job Description
Merhaba Tourism Group is looking for an experienced Flight Ticketing Agent to join our team in Cairo, located in the Sheraton. We are seeking a highly skilled professional who is advanced in Amadeus and well-versed in airline procedures, debit note avoidance, and internal control measures.
Responsibilities
- Issue, reissue, and refund flight tickets using Amadeus
- Handle cancellations, changes, and fare calculations with accuracy
- Provide clients with competitive fare quotes and suitable travel options
- Ensure all bookings comply with airline policies to avoid ADM and debit notes
- Prepare and submit daily reports on reservations made by other system users to prevent system abuse or irregularities
- Maintain up-to-date knowledge of airline rules and GDS regulations
- Deliver professional and efficient customer service
Job Requirements
- Minimum 4 years of experience in flight ticketing
- Advanced proficiency in Amadeus (ticketing, fare rules, PNR management)
- Strong awareness of ADM (Agency Debit Memo) policies and how to avoid them
- Experience with reporting and internal monitoring of system usage
- Excellent communication, organization, and time-management skills
- Fluent in English and Arabic
