After-Hours Aviation Travel Cons...
BCD-EWT -
Heliopolis, Cairo
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Fixed shift from 4:00 PM to 12:00 midnight (Egypt time), including rotating weekends and holidays.
- Fast-paced environment requiring fast decision-making and adaptability.
- Remote or office-based setup depending on company structure.
- Provide after-hours travel support from 4:00 PM to 12:00 midnight, ensuring corporate travellers receive timely and professional assistance.
- Book, modify, or cancel air tickets (domestic & international) using GDS systems (Amadeus)
- Handle high-pressure situations such as missed flights, travel disruptions, or urgent last-minute bookings.
- Communicate clearly and professionally with clients via phone and business email, ensuring concise and polite correspondence.
- Complete all travel documentation and reporting tasks before shift end, including PNR notes, traveller profiles, and invoicing prep.
- Work independently while adhering to travel policies, visa rules, fare regulations, and SLA agreements.
- Apply expert geographic knowledge to suggest practical routing options, optimal connections, and compliant alternatives.
- Collaborate with day-shift colleagues to ensure seamless handover of unresolved or follow-up cases.
- Monitor airline changes and notify clients promptly when action is required.
Job Requirements
- Minimum 3 years of experience in a Travel Management Company (TMC) or corporate travel environment.
- Proficient with at GDS (Amadeus).
- Strong knowledge of global geography, airline routing, and fare rules.
- Excellent time management and organizational skills; able to finalize all shift-related paperwork daily.
- Outstanding written and verbal communication skills in professional business English.
- Ability to remain calm, effective, and customer-focused under high stress.
- Strong problem-solving abilities and service mindset.
- Certification in GDS, IATA, or Travel and Tourism.
- Experience working with multinational corporate accounts.
- Familiarity with travel platforms (e.g., Concur, SAP Travel).
