Contact Center Agent
Nile Air -
Sheraton, Cairo
Job Details
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Job Description
- Join Our Team as a Customer Support Agent at Nile Air!
- Location: Sheraton, Cairo, Egypt.
- Are you passionate about delivering exceptional customer service and creating memorable experience?
- Nile Air, Egypt's leading private airline, is looking for motivated individuals to join our *Customer Experience Department* as a Customer Support Agent*
Job Requirements
Qualifications:
- Relevant bachelor's degree.
- Minimum 2 years experience in contact center field, aviation or travel industry.
- Can handle non-voice channels like live chat and WhatsApp with agreed quality standards and SLA.
- Advanced Amadeus using skills with 2-years experience.
- Excellent knowledge of aviation products and technicalities.
- Ability to work in rotating shifts, including overnight shifts.
- Excellent English language communication skills Written/Spoken.
- Strong problem solving and stress management skills.
- Strong interpersonal and communication skills.
- Strong selling and customer service skills.
