Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Provide accurate information regarding products, services, and policies to customers.
- Resolve customer inquiries, complaints, and issues efficiently and effectively.
- Document all customer interactions and maintain detailed records in the CRM system.
- Follow up with customers to ensure their needs are met and issues are resolved.
- Collaborate with team members and other departments to address complex customer concerns.
- Meet or exceed individual and team performance targets, including call quality and response time metrics.
- Identify opportunities to upsell or cross-sell relevant products and services.
- Adhere to company protocols, privacy regulations, and quality standards at all times.
- Participate in ongoing training sessions to stay updated on products, services, and best practices.
Job Requirements
- Minimum of 3 years of experience in a call center, customer service, or related role.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle high call volumes and work efficiently under pressure.
- Proficiency in using call center software and CRM systems.
- Demonstrated ability to work effectively in an office-based environment.
- Strong organizational and multitasking skills.
- Positive attitude and a commitment to delivering outstanding customer service.
- Ability to work flexible hours, including evenings and weekends if required.
- Team player with a collaborative mindset.
