Sales Ticketing Agent

Air Arabia -
Mohandessin, Giza

Sales Ticketing Agent

Full Time

On-site

Air Arabia -
Mohandessin, Gizaposted 40 minutes ago

1 open position

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Job Details

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Job Description

Job Purpose:

As a Sales Ticketing Agent, you’ll manage airline ticket sales and reservation support using GDS platforms (Amadeus & Galileo), while delivering exceptional customer service. Your mission: foster and grow client relationships, drive B2B opportunities, and work closely with the Sales & Operations Supervisor to boost revenue.

Key Responsibilities:
1.Client Acquisition & Relationship Management:

Identify and target new corporate clients and B2B partners in the tourism industry.
Establish and maintain strong relationships with corporate clients, travel agents, and partners,
Conduct face-to-face meetings, presentations, and product demonstrations to engage potential clients and close sales.
Process and issue tickets for flights, trains, buses, or events using appropriate reservation systems (Amadeus, Galileo)
Handle walk-in, phone, and online booking inquiries efficiently and accurately.
Assist customers with travel plans, ticket options, fares, schedules, and baggage policies.

2.Product Promotion & Sales:

Promote and sell the company’s tourism products and services to the B2B market, focusing on new and existing clients.
Actively promote additional products and services within the B2B sector to drive revenue growth.
Develop tailored sales strategies for corporate clients to meet their specific needs and objectives.

3.Market Expansion:

Identify and pursue new business opportunities within the B2B market, particularly with travel agencies and other partners.
Expand the product offerings within the B2B market by promoting new and diverse travel options to meet the demands of clients.
Collaborate with the Sales and Operation Supervisor to develop strategies for increasing market share and visibility.

4.Sales Target Achievement:

Meet and exceed monthly, quarterly, and annual sales targets set by the company.
Regularly report sales activities, results, and market feedback to the supervisor to ensure alignment with business goals.
Take proactive steps to ensure all sales efforts are aligned with the company’s objectives and targets.

5.Networking & Events:

Attend industry events, trade shows, and networking opportunities to represent the company and establish new business relationships.
Foster relationships with key decision-makers in the tourism industry, leveraging these connections to drive sales.

6.Market Intelligence & Feedback:

Gather and provide valuable insights into competitor activities, market trends, and customer preferences to the sales team.
Identify emerging trends in the B2B travel market and adapt sales strategies accordingly.

7.Collaboration with Sales Team:

Work closely with the Sales and Operation Supervisor to ensure the smooth execution of sales strategies and campaigns.
Collaborate with internal teams to ensure seamless customer service and fulfillment of client needs post-sale.

Job Requirements

Dimensions:
Personal Qualities:

Strong interpersonal skills with a focus on building and maintaining long-term relationships.
Excellent communication and negotiation skills, with the ability to close deals and drive sales.
Self-motivated, results-driven, and able to work independently.
Detail-oriented with strong organizational and time-management skills.
Ability to thrive in a fast-paced, dynamic environment.
Passionate about the travel and tourism industry and staying updated on market trends.

Education:

Bachelor’s degree in Business Administration, Sales & Marketing, Tourism Management, or a related field is preferred.

Experience:

Minimum of 3 years of experience indoor & outdoor sales, preferably within the tourism or travel industry.
Proven track record in corporate sales or B2B sales, with the ability to identify opportunities and close deals.
Experience working with travel agencies, corporate clients, and B2B partners is highly desirable.
Skills:
Strong knowledge of the tourism and travel industry, particularly in the B2B market.
Excellent command of English; proficiency in Arabic is a plus.
Proficiency in MS Office and CRM software for tracking sales activities and client interactions