E Commerce Specialist (B2B)

Responsibilities:

1. eB2B Customer Management:
   • Build and nurture strong relationships with existing e-retail customers (Amazon, Jumia, Noon, etc.).
   • Handle inquiries, resolve issues, and ensure exceptional customer satisfaction.
   • Collaborate closely with sales teams to meet customer needs and drive growth.
2. Business Development:
   • Identify and target potential new eB2B customers.
   • Develop strategies to acquire new accounts and expand market reach.
   • Explore industry events, conferences, and networking opportunities.
3. Inventory and Logistics:
   • Manage inventory levels, stock availability, and order fulfillment.
   • Coordinate logistics, including shipping, delivery, and returns.
   • Monitor stock levels and replenish as needed.
4. Product Descriptions and SKUs:
   • Create detailed product descriptions for e-retail platforms.
   • Optimize product listings with accurate SKUs, pricing, and images.
   • Ensure consistency across platforms.
5. Payments and Invoicing:
   • Process payments, invoices, and financial transactions.
   • Work closely with finance teams to reconcile accounts.
   • Monitor payment cycles and follow up on outstanding payments.
6. Data Analysis and Reporting:
   • Analyze sales data, customer behavior, and market trends.
   • Generate reports on performance metrics.
   • Identify growth opportunities and recommend actionable insights.
7. Close Follow-Up:
   • Regularly communicate with e-retail partners to track progress.
   • Address any issues promptly and proactively.
   • Provide timely updates to internal stakeholders.