Tourism Operations Manager
Dokki, Gizaposted 1 year ago82Applicants for1 open position
- 25Viewed
- 6In Consideration
- 19Not Selected
Job Details
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Job Description
- Oversee the daily operations of the company to ensure efficiency and high service quality.
- Manage and lead the operations team, providing guidance and support to achieve departmental goals.
- Develop and implement operational policies and procedures to improve workflow and customer satisfaction.
- Monitor and analyze operational performance, identifying areas for improvement and implementing solutions.
- Coordinate with other departments to ensure seamless integration and execution of travel bookings.
- Handle escalated customer issues and ensure timely and effective resolution.
- Maintain up-to-date knowledge of industry trends and regulatory requirements.
- Prepare and present operational reports to senior management.
Job Requirements
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field.
- Minimum of 5 years of experience in an operations management role, preferably within the travel and tourism industry.
- Strong leadership and team management skills.
- Excellent problem-solving abilities and a proactive approach to challenges.
- Exceptional organizational and multitasking skills.
- Strong communication skills, both verbal and written.
- Proficiency in using travel reservation systems and related software.
- Fluent in English; proficiency in other languages is a bonus.
- A passion for travel and a commitment to providing excellent service.
