Job Details
Skills And Tools:
Job Description
Role Summary
The Operations Manager will oversee day-to-day operational execution across the company's local distribution network and support the launch of a large tourism-focused project under our sister companies. The role also assumes interim responsibility for HR coordination and ensures effective coordination across internal teams and external stakeholders. This is a hands-on, multi-functional role requiring operational discipline, adaptability, and executional rigor.
Key Responsibilities
1. Local Distribution Operations
- Manage domestic fulfillment, warehousing, and retail servicing across duty-free locations.
- Monitor stock availability, replenishment cycles, and local dispatch execution.
- Serve as escalation point for local operational disruptions and emergencies.
- Ensure alignment between commercial team planning and local delivery realities.
- Enforce SOPs and field-level compliance across distribution touchpoints.
2. Project Management
- Oversee day-to-day operations of the tourism project, including scheduling, staffing, and on-ground service quality.
- Coordinate setup, installation, and readiness of technical equipment and services.
- Manage vendor relationships and ensure SLA adherence across operations.
- Act as main liaison with project administration and sister company central team.
- Report on KPIs, incidents, and operational progress regularly.
3. Interim HR Management
- Oversee local recruitment, onboarding, and probation monitoring across group companies.
- Implement basic HR processes: time tracking, leave management, and policy enforcement.
- Maintain personnel files and coordinate payroll inputs with finance.
- Support future handover to formal HR leadership or external providers.
4. Cross-Functional Execution
- Ensure alignment between strategic planning and on-ground operations.
- Coordinate across functions (finance, commercial, tech) to maintain operational flow.
- Prepare reports, operational dashboards, and incident logs for leadership review.
- Support implementation of Odoo and other digital tools across operations and HR.
Job Requirements
Qualifications and Experience
- 5–7 years’ experience in operations or project management, ideally in retail, tourism, hospitality, or distribution environments. Mix of work backgrounds is an advantage.
- Proven experience in managing logistics and field operations.
- Exposure to HR coordination or team supervision.
- Strong familiarity with tools like Odoo, Trello, Asana, or equivalent.
- Fluent in Arabic and English.
Key Competencies
- High executional discipline and reliability under pressure.
- Strong coordination, planning, and multitasking skills.
- Practical problem-solving and decision-making abilities.
- Excellent communication and stakeholder management.
- Professional presence, especially when interfacing with public institutions.
