Job Summary
Oversee the daily operations of the Human Resources department, ensuring the effective implementation of HR policies, procedures, and programs. This role is responsible for backing up the team, supporting strategic initiatives, and ensuring compliance with labor laws and organizational standards.

HR Operations

• Supervise and coordinate HR functions including recruitment, onboarding/ offboarding, employee relations, payroll, and personnel and administration.
• Ensure the accuracy and timely processing of all related requests to HR & Admin functions.
• Serve as a point of contact for employee concerns and provide guidance on HR policies and procedures.
• Promote a positive workplace culture by supporting employee engagement and well-being initiatives.

Performance management 

• Performance Management System Implementation
  • Develop and maintain performance management frameworks, tools, and policies.
  • Coordinate the annual performance appraisal process
  • Administer the performance appraisal process, including form collection, scoring compilation, and follow-up on promotions, improvement plans, and training recommendations.
  • Coordinate the performance review cycle, including scheduling, communications, and tracking completion rates.
• Goal Setting & KPI Alignment
  • Guide departments in setting SMART goals and KPIs aligned with strategic priorities.
  • Ensure employees and managers understand performance expectations and evaluation criteria, emphasizing consistency, fairness, and alignment with organizational objectives.Learning & Development 
• Analyze training needs across departments and coordinate relevant training programs with internal or external providers.
• Identify high-potential employees and develop tailored growth and development programs to support their advancement.
• Support the creation and follow-up of Performance Improvement Plans (PIPs) for underperforming employees.

Organization Development

• Work cycle “final approval often lies with senior management or the Department Head, depending on the scope and impact of the work cycle.”
  • Analyze, structure, and formalize end-to-end work processes and workflows across departments.
  • Participate in administration work cycles designs / graphs, especially during restructuring or process improvement initiatives.
  • Set standardized work cycles for project execution, governance reviews, or interdepartmental workflows.
• Job analysis
  • Responsible for conducting job evaluations, designing job descriptions, and recommending organizational improvements.
  • Create/apply organizational charts, structure, and SOPS modifications.

HR Analytics 

• Gather and maintain accurate HR data from various systems.
• Develop and maintain HR dashboards and regular reports (HR expenses, turnover rate, time-to-fill)
• Assist HR Manager with data gathering/ surveys, employee satisfaction, benefits analysis, and retention initiatives.