HR Business Partner

Sykes Enterprises - Maadi, Cairo

Applicants for
1 open position
Experience Needed:
2 to 4 years
Career Level:
Experienced (Non-Manager)
Job Type:
Full Time
1 open position
About the Job
  • Supports her/his department answers questions of management and employees with regard to employment procedures including;
  • Absence Management
  • Performance Management
  • Discipline and Grievance issues
  • Employee Legislation
  • Employee Relations
  • Human Resource Planning
  • Human Resource Policies and Procedures
  • Compensations & Benefits
  • Functions as gatekeeper of (legal) processes.
  • Takes appropriate action when procedures are not followed.
  • Attends weekly/monthly operations meeting with designated Operations teams and provides support on HR related issues.
  • Participates actively in Operational events
  • Will deliver the Induction presentation day; SYKES’ HR induction for new hires.
  • Record keeping sickness.
  • Connects with other departments such as OMD to assure accuracy of HR data.
  • Analyses HR data tracking trends and connecting with relevant parties for action planning.
  • Aligns actions and output with HR colleagues, making sure the HR department functions as 1 team instead of different individuals.
  • Update and maintain HR Information Systems and administers official paperwork such as contracts and documents, tracking and ensuring completion and filed in the employee personnel file.
  • Will lead investigations and judges objectively.
  • Participates in HR projects such as GESS, Retention projects and contributes actively enhancing customer satisfaction and reducing attrition.
  • Controls the annual review process of employees of his/her department, sets up necessary sheets, sends the guidelines to management, keeps track of whole process and follows up with management where necessary.
  • Follows up on absenteeism and all the HR related information
  • Composes professional correspondences and necessary paperwork in correct English
Job Requirements
  • Has a sound knowledge of HR related issues
  • Has updated knowledge of local laws (Labor Law, Social Security,..etc)
  • Has good MS Office skills, perfect Excel skills
  • Has formulated and/or updated policies and processes.
  • Strong Team Player
  • Portrays a professional image
  • Pays good attention to detail


  • Higher/further educational qualification or equivalent
  • HR background preferably with legal expertise

Technical or specific skills (e.g. technical, computer)

  • Speaks and writes Arabic and English perfectly
  • Knowledge of the Egyptian social legislation
  • Proficient with spreadsheet and word processing software
About this Company

SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of customer contact management solutions to market leaders around the world, primarily in the Communications, Financial... (More)

See all Careers and Jobs at Sykes Enterprises
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