Skills And Tools:
Develops new customer base, follows up on leads and provides technical support. Submits details and proposals to customers.
Discusses and agrees the terms of new business, such as product quality, delivery, pricing and incentives.
Obtains customer signature on new contracts and submits all Petromin documents to be completed and signed by customer for entry into the system. Follows up in Petromin to get a new customer code number.
Client Relationship Management
Ensures that Petromin keeps existing customers. This includes making regular visits, offering giveaways, providing on-site training on how to use products and avoid problems. Provides technical support in various areas, including arranging used oil analysis and providing recommendations to customers for action. Coordinates customer visits by the mobile laboratory to provide more urgent analysis. Arranges / organize engine analysis (endoscopic) upon customer request. Arranges the provision of free oil-tank storage facilities for customers.
Provides major technical seminars to major customers according to business sectors.
Processes all signed purchase orders in the system which includes entering product details such as quantity, product code numbers, details of the shipping plant and shipping instructions (customer locations and contact details). Completes and raises the Release Form with signature for the release of blocked orders.
Delivery Follow up
Checks in the system on a daily basis to determine whether order has been completed. Follows up with Shipping Supervisor when orders are not completed within 72 hours. As per the agreed scan contractual commitment with the customer.
Processes all raised invoices, makes or arranges delivery to customer. Receives invoices prepared by the Sales Coordinator and ensures that the invoice amount is correct, and that all supporting documents are added and passed for delivery to the invoice runner. Files the signed copy in the individual customer file.
Ensures the timely collection of all payments. Prints and reviews the status reports for each company and communicates to the customer for any outstanding amounts. Visits customers to follow up on overdue payments. Receives payments (checks, cash, bank transfer notice), issues receipts to customer and checks that transfers have been received in accounts. Sends original receipt to customers and passes copies to Cashier.
New Price Notifications and Negotiations
Receives new price list and advises customers either by telephone email or visits (major customers). Prepares quotations and sends / delivers to customers. Ensures customers acceptance of new prices.
Regular Customer Site Visits
Prepares and executes a regular visit schedule to all site locations, inside the city and outstation. Handles any specific requests from the site. This may include providing local technical seminars. Submits a daily visit report.
Receives customer complaints and registers into system and passes it to the concerned department. Receives verbal and email complaints and if complaints are about quality, will then immediately visit and investigate (analysis of samples).
Attends and provides information / explanations to meetings such as CRC. Has monthly sales review meetings with General Manager and a weekly meeting with the regional manager.
Carries out and participates in vacation handovers including advising customers of temporary contacts.
Bachelors Degree in Mechanical or Chemical engineering.
Communication skills, time management, self effectiveness, customer service
fundamentals of lubricants and other technical training
Related Work Experience
4 years sales experience in the Egyptian market including a good technical background in lubricants.
Very good written and spoken Arabic and English
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