Job Title: Warehouse Operation Supervisor/Manager
Job Type: Full-Time
Location: Remote and Onsite (Hybrid) - Preferred candidates from Nasr City or nearby locations, or those who can easily commute

Experience Level:

• 4+ years of experience in warehouse management, logistics, or supply chain management, preferably in industries dealing with mechatronics-related products, industrial automation, and weighing equipment.
• Engineering degree (preferably in Logistics, Supply Chain Management, Mechanical Engineering, or related fields).

Closing Date: Last date to apply is December 31, 2024.

Job Description:

A) Inventory Management:

• Inventory Control: Monitor and analyze stock levels across multiple warehouses to ensure timely purchase orders (PO), prevent overstocking, and maintain availability for sales.
• Stock Receiving: Manage Goods Receipt Note (GRN) processes to ensure accurate tracking and entry of stock into the system.
• Item Dispatch: Oversee and ensure smooth operation of item fulfillment processes, including quality assurance (QA) checks to maintain product quality and readiness.
• Warehouse Supervision: Supervise warehouse operations including in/out movements and stock location management.
• Product Quality: Ensure high standards of stock quality with robust packing, clear labeling, and thorough QA checks on products and performance.

B) Technical Service Coordination:

• Customer Support: help the customer service agent by providing technical support and solutions to customers, facilitating effective communication between service engineers and customers for after-sales support.
• Service Execution: Coordinate and manage the execution of services for items under warranty, including repairs, maintenance, and calibration.
• Ticket Management: Supervise and monitor the resolution of service tickets to ensure timely and effective service delivery using Zoho Desk, CRM, and ERP.
• Supplier Liaison: Communicate with suppliers and manufacturers regarding technical issues and product feedback to enhance product quality, performance, and design.

C) Reporting:

• Analysis and Data Reporting: Generate and provide essential reports to management, finance, and accounting teams to aid in product management, pricing strategies, and operational improvements using tools like Zoho Inventory, CRM, Desk and Excel.

Industry Focus:

Our focus is on weighing equipment, lifting and material handling solutions, mechatronics, industrial automation, and much more. We concentrate on a variety of solutions including weighing equipment, lifting and material handling, mechatronics, and industrial automation. Our expertise extends to a broad array of products such as weighing scales, instrumentation, calibration services, and industrial machinery & tools.

Work Environment:

• Collaborate in both remote and onsite settings, ensuring seamless coordination with all stakeholders.
• Use leading remote platforms and communication tools to maintain efficiency.

Location Preference: Candidates from Nasr City or nearby areas who can easily commute are preferred