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Job Description
- Supervise IT support team, assign tasks, and manage performance
- Oversee resolution of technical issues and service requests
- Implement and monitor incident, change, and problem management workflows
- Coordinate with external suppliers and service providers
- Maintain inventory of hardware/software and ensure proper asset lifecycle
Job Requirements
- Previous experience as an operations supervisor or similar role
- Hands-on experience implementing operational processes
- Excellent project management skills
- Knowledge of operational principles and policies
- Organizational skills and attention to detail
- Team leadership
- A degree in operations management or business administration is a plus
