E-Commerce Operations Manager
TAMAA -
New Cairo, Cairo
Job Details
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Job Description
TAMAA is looking for an experienced E-Commerce Operations Manager to lead and develop our online operations. This role comes with full authority to lead the end to end process, leading a dedicated team, ERP systems, logistics process, managing Shipping companies, and having experience with Shopify.
Responsibilities:
- E-Commerce Strategy: Develop and implement an effective e-commerce strategy aligned with company goals.
- Team Coordination: Align the ERP system with internal teams and oversee warehousing, customer service, and digital marketing collaboration.
- Platform Management: Oversee and manage our in-house e-commerce (Shopify) and ERP system.
- Inventory Operations Performance Monitoring: Utilize analytics tools to monitor performance and conduct situation analyses.
- Last Mile management and tracking : manage & track shipping couriers and commit to ensure best out of each one.
- Customer Service: Establish and operate the internal customer service department to ensure high customer
Job Requirements
- Proven Experience:
Minimum 5 years of experience as an E-commerce Manager, with a track record of managing successful e-commerce operations with in-house platforms. - E-commerce Platform Management
Experience in managing an in-house e-commerce platform, including website management, Shopify tools, and order fulfillment systems is a must. - Analytical Skills
Proficiency in using analytics tools (e.g., Google Analytics, Amazon Business Reports) to monitor performance, derive insights, and make data-driven decisions. - Strong Communication
Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams and manage stakeholders at all levels. - Problem-Solving Skills
Proactive problem-solving and decision-making abilities, with a focus on identifying and resolving issues related to e-commerce operations. - Good accounting knowledge
Proven knowledge with accounting department nature and how to optimize, analyze numbers into reports. - Results-Oriented: Demonstrated ability to drive online sales growth, increase conversion rates, and meet or exceed revenue targets.
