E Commerce Operation Manager
New Cairo, Cairo
E Commerce Operation Manager
New Cairo, Cairoposted 20 days ago61Applicants for1 open position
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Job Details
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Job Description
1.团队统筹与管理：
- 负责本地电商团队的日常协调与管理，涵盖：平台运营、内容制作、客服、仓库、行政等职能；
- 作为中方团队与本地执行人员之间的沟通桥梁，推动执行落地、解决协作障碍；
- 带领团队达成销售目标、平台评分、客户满意度等核心指标。
2.电商运营流程监管：
- 全面把控从广告投放、商品上架、订单处理、客服到发货的全流程运作；
- 持续优化各环节工作流程，提高效率、降低出错率；
- 协助运营人员策划平台活动与日常促销，提高订单量与曝光。
3.数据分析与问题反馈：
- 定期收集与汇总平台运营、广告效果、客户反馈等核心数据，形成报告；
- 发现业务瓶颈与问题，及时提出优化建议；
- 每周向中方管理层汇报团队运营情况，参与战略计划讨论。
4.跨文化协作管理：
- 理解中资企业运作风格，熟悉中方节奏，提升中埃团队协同效率；
- 帮助新员工快速融入团队文化与岗位节奏。
Job Responsibilities:
1.Team Leadership & Coordination
- Supervise and coordinate daily tasks of the local team: platform operations, content creation, customer service, warehouse, and admin support;
- Serve as the main point of contact between the local Egyptian team and Chinese management;
- Ensure alignment of team activities with sales targets and brand guidelines.
2.Operational Oversight
- Monitor the full order cycle: from advertising to platform listings, order processing, customer service, and fulfillment;
- Review and optimize internal workflows to improve team efficiency and reduce errors;
- Track KPIs such as order volume, ad-to-order conversion, customer satisfaction, etc.
3.Sales & Platform Support
- Assist in campaign planning and platform promotions on Jumia, Noon, Amazon, etc.;
- Identify operational bottlenecks and propose solutions to improve performance.
4.Reporting & Communication
- Prepare weekly reports for Chinese management team (in English or bilingual if needed);
- Participate in regular update meetings and strategic planning sessions.
Job Requirements
- 本科及以上学历，具备 3年以上电商运营或团队管理经验；
- 熟悉埃及主流电商平台（Jumia、Noon、Amazon）运作模式，了解广告投放基础（Meta、TikTok）；
- 具备良好的英语和阿拉伯语沟通能力；懂中文者优先考虑；
- 有较强的团队管理能力、执行力和问题解决能力
- 有在中资企业、电商公司、跨境贸易公司任职经历者优先。
Requirements:
- 3+ years of experience in e-commerce operations, team coordination, or project management;
- Familiar with online marketplaces in Egypt (Jumia, Noon, Amazon) and digital advertising basics (Meta, TikTok);
- Excellent communication skills in English and Arabic (Chinese could be a highlight);
- Strong leadership, problem-solving, and process management skills;
- Experience working in or with Chinese companies is highly preferred. Compensation & Benefits:
- Competitive salary + performance-based bonus;
- Leadership role with direct access to decision-making;
- Cross-cultural, fast-growing work environment;
- Training and close collaboration with Chinese HQ team.
