Marketing-CVM Manager
Dokki, GizaPosted 7 months ago42Applicants for1 open position
- 29Viewed
- 5In Consideration
- 22Not Selected
Job Details
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Job Description
- Create and manage CVM campaigns.
- Availing retention offers through CVM campaigns to reduce churn and increase revenue
- Regularly track and manage churn process and trends.
- Analyze customer behavior and monitor marketing campaigns for retention and churn.
- Responsible for identifying customer needs and guiding the work through developing the program vision and road map.
- Ensuring that the product supports the company’s overall strategy and goals.
- Monitor competitive landscape to identify industry trends and best practices.
- Manage retention rate and minimize churn percentage.
- Provide insights report to work on churn reasons and customer
- Act as focal point with concerned stakeholders (Commercial) to implement needed enhancements to increase retention rate and save customer’s base.
- Responsible to provide required training for retention team to enhance their handling and communication skills.
- Take initiatives in customer satisfaction via process improvement plans and efficient reporting.
Job Requirements
- Bachelor’s Degree preferably in Business or Mass Communication.
- 7 years of CVM experience.
- Ver high analytical skills
- Strong leadership skills.
- Fluent in English.
- Advanced Microsoft skills.
- Strong Communication Skills.
