Customer Service Team Leader
New Cairo, CairoPosted 2 months ago160Applicants for1 open position
- 86Viewed
- 11In Consideration
- 75Not Selected
Job Details
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Job Description
- Oversee the day-to-day operations of our customer service team.
- Develop and implement customer service policies and procedures.
- Monitor customer service representatives’ performance and provide ongoing coaching and feedback.
- Resolve customer complaints and inquiries in a timely and efficient manner.
- Analyze customer service trends and recommend improvements.
- Train and onboard new customer service representatives.
- Monitor customer service representatives’ adherence to company policies and procedures.
- Ensure customer service representatives maintain a high level of customer service.
- Review all documents sent from customer service team to customers to ensure accuracy and error free documentation.
- Foster an environment of collaboration and teamwork among customer service representatives.
Job Requirements
- Bachelor’s Degree in Business Administration or any related field.
- Proven work experience as a Customer Service team leader or supervisor.
- In-depth knowledge of performance metrics.
- Excellent communication and leadership skills.
- Organizational and time-management skills.
- Decision-making skills.
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