Customer Care Team Lead
51 Talk -
Maadi, Cairo
Job Details
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Job Description
Task & Responsibilities:
- Lead, mentor and manage the team to achieve targets and KPIs.
- Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
- Build and maintain strong relationships with paid users through telephone and online communication, ensuring the delivery learning services.
- Monitor and support users' learning progress, providing timely feedback, resolving any issues, and assisting them in achieving their educational goals.
- Drive user renewals, focusing on improving renewal rates by proactively managing user engagement and satisfaction.
- Execute work plans and achieve monthly renewal sales targets, while maintaining accurate and up-to-date student records in the database.
- Enhance customer satisfaction, expand customer resources, and actively promote user recommendations and referrals.
Job Requirements
Requirements:
- Proven experiences as a Customer Care Team Lead or in a similar supervisory role.
- Strong understanding of sales and customer relationship management.
- Ability to motivate and drive a team to achieve targets.
- Excellent leadership, communication, and interpersonal skills.
- Proficient in English language in both reading and writing.
