Task & Responsibilities:

• Lead, mentor and manage the team to achieve targets and KPIs.
• Monitor and assess team performance, providing regular feedback and implementing strategies to enhance effectiveness.
• Build and maintain strong relationships with paid users through telephone and online communication, ensuring the delivery learning services.
• Monitor and support users' learning progress, providing timely feedback, resolving any issues, and assisting them in achieving their educational goals.
• Drive user renewals, focusing on improving renewal rates by proactively managing user engagement and satisfaction.
• Execute work plans and achieve monthly renewal sales targets, while maintaining accurate and up-to-date student records in the database.
• Enhance customer satisfaction, expand customer resources, and actively promote user recommendations and referrals.