IT Training Coordinator
Nasr City, Cairo
IT Training Coordinator
Nasr City, CairoPosted 1 hour ago3 open positions
Be the First to Apply
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Interacts with customers via telephone, email, online chat, or in person to provide support and information on an assigned product or service.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Customer Calls Management Including Receiving, Logging, Dispatching & Closing of Customer Calls with the objective to maintain Customer Satisfaction.
- Answer customer’s inquiries through phone and face to face
- Follow up courses dates and customer satisfying
- Organizing customers in and out of labs
- resolve and mange customer complains
Job Requirements
- BSc or BA from a recognized University.
- Military Status: Completed or Exempted.
- Previous Experience in Customer Service face to face Environment is highly preferred.
- Very Good PC skills (preferred computer science graduates)
- Has the ability to be effective in communicating with others
- Patient and intelligent to solve problems
- Working under pressure
