Onboarding Specialist (FinTech)
Reluna -
Dubai, United Arab Emirates
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Job Description
Key Responsibilities
Manage the full onboarding process for Russian-speaking corporate clients, ensuring all required documentation is collected, verified, and processed in a timely manner
Act as the primary point of contact during the onboarding phase, maintaining a high level of service and responsiveness
Coordinate closely with internal teams (legal, compliance, operations, and tech) to facilitate account setup and platform integration
Support clients in navigating the platform, understanding key features, and ensuring a seamless activation experience
Ensure all onboarding activities comply with internal policies, regulatory requirements, and KYC/AML standards
Maintain accurate records in CRM and onboarding tools, and track progress of all active cases
Proactively identify onboarding issues and bottlenecks and propose improvements to processes and documentation
Provide translation support where necessary for onboarding materials, communications, and documentation
Prior experience in corporate clients onboarding
Strong understanding of corporate documentation and KYC/AML onboarding requirements
Excellent organisational skills and attention to detail
Client-centric mindset with strong interpersonal and problem-solving skills
Proficient with Microsoft Office and CRM systems (e.g., Salesforce or HubSpot)
Experience in fintech or financial services platforms is a strong advantage
Ability to work under pressure and handle multiple client onboarding processes simultaneously
What We Offer
Opportunity to work at the cutting edge of fintech and digital wealth management
Fast-paced and international working environment
A collaborative and supportive team culture
Competitive compensation and benefits package
Career growth potential in a scaling organisation
Why Join Reluna?
At Reluna, you’ll be part of a forward-thinking team passionate about redefining the wealth management space.
We value initiative, innovation, and collaboration.
How to Apply
Please submit your updated CV in English.
Due to the volume of applications, only shortlisted candidates will be contacted.
Manage the full onboarding process for Russian-speaking corporate clients, ensuring all required documentation is collected, verified, and processed in a timely manner
Act as the primary point of contact during the onboarding phase, maintaining a high level of service and responsiveness
Coordinate closely with internal teams (legal, compliance, operations, and tech) to facilitate account setup and platform integration
Support clients in navigating the platform, understanding key features, and ensuring a seamless activation experience
Ensure all onboarding activities comply with internal policies, regulatory requirements, and KYC/AML standards
Maintain accurate records in CRM and onboarding tools, and track progress of all active cases
Proactively identify onboarding issues and bottlenecks and propose improvements to processes and documentation
Provide translation support where necessary for onboarding materials, communications, and documentation
Prior experience in corporate clients onboarding
Strong understanding of corporate documentation and KYC/AML onboarding requirements
Excellent organisational skills and attention to detail
Client-centric mindset with strong interpersonal and problem-solving skills
Proficient with Microsoft Office and CRM systems (e.g., Salesforce or HubSpot)
Experience in fintech or financial services platforms is a strong advantage
Ability to work under pressure and handle multiple client onboarding processes simultaneously
What We Offer
Opportunity to work at the cutting edge of fintech and digital wealth management
Fast-paced and international working environment
A collaborative and supportive team culture
Competitive compensation and benefits package
Career growth potential in a scaling organisation
Why Join Reluna?
At Reluna, you’ll be part of a forward-thinking team passionate about redefining the wealth management space.
We value initiative, innovation, and collaboration.
How to Apply
Please submit your updated CV in English.
Due to the volume of applications, only shortlisted candidates will be contacted.
Job Requirements
Key Requirements
Fluency in Russian and English (both written and spoken) is essential
Fluency in Russian and English (both written and spoken) is essential
