Guest Relations Executive (Hoste...
Jumeirah -
Dubai, United Arab EmiratesJob Details
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Job Description
An opportunity has arisen for a Guest Relations Executive - Hostess (Seasonal) to join the F&B Service team in Jumeirah Al Naseem.
The main duties and responsibilities of this role
Welcomes guests warmly, engages in small talk, and ensures personalized, attentive service, especially for VIPs and regular guests.
Manages reservations, special occasions, and guest inquiries following F&B SOPs and booking checklists.
Escorts guests to tables, shares relevant information with service staff, and introduces menus and specials appropriately.
Maintains detailed guest knowledge, anticipates needs, and ensures privacy, confidentiality, and service continuity across shifts.
Answers calls professionally, maintains accurate guest data, and supports inventory, checklists, and daily operational tasks.
Attends trainings, handles guest complaints, follows all policies, and upholds Jumeirah’s grooming and service standards.
About You
The main duties and responsibilities of this role
Welcomes guests warmly, engages in small talk, and ensures personalized, attentive service, especially for VIPs and regular guests.
Manages reservations, special occasions, and guest inquiries following F&B SOPs and booking checklists.
Escorts guests to tables, shares relevant information with service staff, and introduces menus and specials appropriately.
Maintains detailed guest knowledge, anticipates needs, and ensures privacy, confidentiality, and service continuity across shifts.
Answers calls professionally, maintains accurate guest data, and supports inventory, checklists, and daily operational tasks.
Attends trainings, handles guest complaints, follows all policies, and upholds Jumeirah’s grooming and service standards.
About You
Job Requirements
The ideal candidate for this position will have the following experience and qualifications
One or two years of experience in the same role with a strong F&B background in a 5-star luxury property or a standalone/branded restaurant.
Proficient in English and a second language (Russian or European languages are desirable).
Strong knowledge of Microsoft Office products, Micros, and Sevenrooms.
Experience working in a multi-cultural environment.
Seasonal opportunity: fixed-term contract from October 2025 to May 2026
About The Benefits
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE.
In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
One or two years of experience in the same role with a strong F&B background in a 5-star luxury property or a standalone/branded restaurant.
Proficient in English and a second language (Russian or European languages are desirable).
Strong knowledge of Microsoft Office products, Micros, and Sevenrooms.
Experience working in a multi-cultural environment.
Seasonal opportunity: fixed-term contract from October 2025 to May 2026
About The Benefits
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE.
In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
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