Customer Support Representative
Konecta -
New Cairo, Cairo
Job Details
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Job Description
Key Responsibilities:
- Manage inbound calls, actively listen to customer needs, and provide accurate solutions.
- Follow established scripts and guidelines while maintaining a natural, professional tone.
- Accurately log, categorize, and update customer interactions in the system.
- Ensure compliance with service quality standards and call handling procedures.
- Participate in quality audits and apply coaching feedback to continuously improve performance.
- Support a culture of customer satisfaction, empathy, and professionalism.
Duties:
- Comply with company policies and security guidelines as outlined in the onboarding manual and training materials.
- Collaborate with supervisors and team members to maintain a high-performing work environment.
Job Requirements
Qualifications:
- High school diploma or equivalent (additional education depending on campaign requirements).
- Strong communication and interpersonal skills.
- Ability to work under pressure while maintaining a positive and professional attitude.
- Basic knowledge of Microsoft Office and general computer skills.
- Strong problem-solving skills and customer focus.
- Fluent in English C1
Experience
- Minimum 6 months of customer service experience (call center or similar role preferred; requirements may vary by campaign).
