Your Responsibilities:

Provide customer support via calls, emails, and chats.
Answer general, product-related, and order-related inquiries.
Handle customer complaints and provide appropriate resolutions.
Process returns, refunds, and order replacements as per company policies.
Document and update customer interactions and transactions in the CRM.
Meet key performance indicators (KPIs) such as Ticket Volumes(10-15 per hour), Adherence to schedule 100% and Quality 92%.
Record activities in Zendesk and report to senior management.
Experience in the international company working with people around the globe;
Compensation – $800 for the probation period (1 month) and $900 after passing the probation period;
Training Bonus- $100 additional payment in case of successful training and probation
Bonus - $300 /month for completing the KPIs , after the probation period (where $100 is for quality, $150 for tickets per hour, $50 for attendance);
Loyalty bonus system for working long term;
Training will be provided by the company and the client;
20 paid days of vacations, 10 paid days sick leaves per year;
Management's attention, support and motivation.

PEXLY

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