Customer Support Representative ...
Maadi, Cairo
Customer Support Representative - Bilingual French&English
Maadi, Cairoposted 2 days ago1 open position
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Job Description
- Deliver outstanding customer support via phone, email, and chat in both French and English.
- Resolve customer inquiries, issues, and complaints efficiently and professionally.
- Document all customer interactions accurately in the company’s CRM system.
- Collaborate with team members and other departments to resolve complex issues.
- Provide product and service information to customers, ensuring clarity and accuracy.
- Identify and escalate priority issues to the appropriate channels as needed.
- Meet or exceed individual and team performance metrics, including response time and customer satisfaction.
- Stay up-to-date with company products, services, and policies to provide accurate information.
- Participate in ongoing training and professional development sessions.
- Contribute to a positive and inclusive team environment.
Job Requirements
- Fluency in both French and English, with excellent verbal and written communication skills.
- Up to 1 year of experience in customer support, customer service, or a related field.
- Ability to work full-time in an on-site office environment.
- Flexible with the night and over-night shifts.
- Flexible with rotational shifts.
- Comfortable handling multiple tasks and working in a fast-paced setting.
- Basic computer literacy and proficiency with common office software.
- Willingness to work flexible shifts, including evenings, weekends, or holidays as required.
- Attention to detail and accuracy in documentation.
