English Customer Support Represe...

Sutherland -
New Cairo, Cairo

English Customer Support Representative

Sutherland -
New Cairo, CairoPosted 1 hour ago

20 open positions

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Respond promptly and professionally to customer inquiries via phone, email, and chat in English.
Resolve customer issues efficiently by identifying problems, researching solutions, and guiding customers through corrective steps.
Document all customer interactions and maintain accurate records in the company’s CRM system.
Collaborate with team members and other departments to resolve complex or escalated issues.
Provide product and service information to customers, ensuring clarity and accuracy.
Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction scores.
Identify recurring customer issues and provide feedback to management for process improvement.
Adhere to company policies, procedures, and quality standards in every customer interaction.
Participate in ongoing training and development sessions to stay updated on products, services, and best practices.

Fluency in English, both written and spoken, with excellent communication skills.
Previous experience in customer support, customer service, or a related field is preferred.
Ability to work full-time, part-time, or under a flexible schedule as required.
Strong problem-solving skills and the ability to remain calm under pressure.
Proficiency in using computers, CRM systems, and standard office software.
Demonstrated ability to work effectively in an office-based environment.
Exceptional listening skills and attention to detail.
Ability to multitask and manage time efficiently.
Willingness to work in a fast-paced, dynamic environment.
Strong interpersonal skills and a customer-centric mindset.