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Job Description
Job post for: Tour Operator.
Company Name: White Bird Travel.
Location: Heliopolis.
Job Type: Full-time.
Job Summary: We are seeking a highly organized and detail-oriented Tour Operator and Operations Specialist (Inbound) to join our team. The ideal candidate will design, coordinate, and manage inbound travel itineraries, ensuring seamless operations and exceptional customer experiences. This role requires a deep understanding of the travel industry, excellent communication skills, and the ability to manage multiple tasks efficiently.
Job Requirements
Key Responsibilities:
- Plan, organize, and execute inbound tour packages for individuals, groups, and corporate clients.
- Coordinate with local vendors, hotels, transportation providers, and guides to ensure high-quality service delivery.
- Customize travel itineraries based on client preferences, budget, and special requirements.
- Manage all operational aspects of tours, including bookings, reservations, and logistics.
- Provide pre-trip and on-trip support to clients, addressing any issues or concerns promptly.
- Monitor and ensure compliance with health, safety, and regulatory standards.
- Maintain strong relationships with suppliers and negotiate contracts to secure competitive rates.
- Stay updated on travel trends, destination knowledge, and industry developments.
- Handle customer inquiries, feedback, and complaints professionally and efficiently.
- Prepare and maintain accurate records, reports, and documentation related to tour operations.
Qualifications:
- Bachelor’s degree in Tourism, Hospitality, Business, or a related field.
- 4+ years of experience as a Tour Operator, Travel Consultant, or similar role.
- Maximum age 37.
- In-depth knowledge of inbound travel destinations, attractions, and cultural nuances.
- Strong organizational and multitasking skills with the ability to work under pressure.
- Excellent communication and interpersonal skills.
- Very Good in English is a must.
- Fluency in other languages is a plus.
- Passion for travel and a customer-centric approach.