Arranges all aspects of tour packages, including accommodations, transportation, and activities.
Collaborates with the reservation team to check on the hotels’ rates, and book upon the guests’ confirmation, and the flights team to book flight tickets.
Researches various destinations to find the most appealing and budget-friendly options for customers.
Works with clients to create a personalized itinerary that meets their needs and interests.
Updates clients during the trip regarding any changes in schedules or itineraries.
Schedules sightseeing trips, adventure tours, and other activities for groups.
Processes payments and handle all customer inquiries and complaints in a professional manner.
Keeps abreast of industry news and developments to ensure that the company is offering the latest and greatest products.
Stays within the allocated budget for each tour while still providing a high level of service.
Promotes the company’s tours through various marketing channels.
Creates detailed reports on tour performance and customer feedback.
Ensures that all safety regulations are being followed.
Handles all administrative tasks related to tour operations.
Obtains journey feedback from travelers. 
Prepares all necessary travel documentation, including contracts, invoices, and vouchers.
Handles all the online requests received from Google ads or any other platforms through the IT Team.
Maintains confidentiality of all sensitive information.
Achieves revenue targets.
Perform other duties as assigned.