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Job Description
- Oversee the onboarding process for new customers, ensuring a smooth transition from sales to project delivery.
- Lead project management efforts to ensure that projects are delivered on time, within scope, and on budget.
- Collaborate with internal operations teams to coordinate resources and timelines effectively.
- Work with sales and other internal teams to prepare proposals that meet customer needs and expectations.
- Address customer issues promptly and ensure high levels of satisfaction throughout the project lifecycle.
- Identify opportunities for upselling additional products or services to existing clients.
- Collect and analyze customer feedback to identify areas for improvement and enhance service offerings.
- Develop and implement processes to improve the overall customer experience.
- Foster strong relationships with clients to promote long-term loyalty.
- Maintain accurate records of customer interactions and project statuses within the CRM system.
- Utilize CRM data to track customer satisfaction metrics and inform strategic decisions.
- Collaborate with the sales team to ensure the smooth transition of client information in the CRM.
Job Requirements
- 5-8 years of experience in customer service, project management, or a related field.
- Strong project management skills with a proven ability to manage multiple projects simultaneously.
- Excellent leadership and interpersonal skills with a focus on customer satisfaction.
- Strong problem-solving abilities and attention to detail.
- Ability to work collaboratively with cross-functional teams.
- Proficient in project management and CRM software.
