National service center manager

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6th of October, Giza

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6th of October, Gizaposted 29 days ago

74Applicants for1 open position

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Oversee daily operations of all service centers nationwide, ensuring consistent delivery of high-quality automotive services.
Develop and implement operational strategies to optimize service efficiency, productivity, and customer satisfaction.
Lead, mentor, and manage service center teams, fostering a culture of continuous improvement and professional development.
Monitor and analyze key performance indicators (KPIs) to drive operational excellence and achieve business objectives.
Ensure compliance with company policies, industry regulations, and safety standards across all service locations.
Collaborate with other departments such as sales, parts, and logistics to streamline processes and enhance service delivery.
Manage budgets, control costs, and allocate resources effectively to maximize profitability.
Address and resolve escalated customer issues, ensuring a positive and professional resolution.
Implement training programs to enhance technical skills and customer service capabilities of service staff.
Prepare and present regular reports on service center performance, challenges, and opportunities for improvement to senior management.

Minimum of 10 year of experience in automotive service center management
Proven ability to lead and motivate teams in a fast-paced, customer-focused environment.
Strong understanding of automotive service operations, processes, and best practices.
Excellent organizational and problem-solving skills with keen attention to detail.
Demonstrated ability to manage budgets, resources, and operational costs effectively.
Exceptional communication and interpersonal skills for effective team and customer interactions.
Ability to analyze data, generate reports, and make data-driven decisions.
Familiarity with industry regulations, safety standards, and compliance requirements.
Experience in implementing training and development programs for staff.
Willingness to work on-site and travel between service center locations as needed.