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Job Description
- Oversee daily operations of all service centers nationwide, ensuring consistent delivery of high-quality automotive services.
- Develop and implement operational strategies to optimize service efficiency, productivity, and customer satisfaction.
- Lead, mentor, and manage service center teams, fostering a culture of continuous improvement and professional development.
- Monitor and analyze key performance indicators (KPIs) to drive operational excellence and achieve business objectives.
- Ensure compliance with company policies, industry regulations, and safety standards across all service locations.
- Collaborate with other departments such as sales, parts, and logistics to streamline processes and enhance service delivery.
- Manage budgets, control costs, and allocate resources effectively to maximize profitability.
- Address and resolve escalated customer issues, ensuring a positive and professional resolution.
- Implement training programs to enhance technical skills and customer service capabilities of service staff.
- Prepare and present regular reports on service center performance, challenges, and opportunities for improvement to senior management.
Job Requirements
- Minimum of 10 year of experience in automotive service center management
- Proven ability to lead and motivate teams in a fast-paced, customer-focused environment.
- Strong understanding of automotive service operations, processes, and best practices.
- Excellent organizational and problem-solving skills with keen attention to detail.
- Demonstrated ability to manage budgets, resources, and operational costs effectively.
- Exceptional communication and interpersonal skills for effective team and customer interactions.
- Ability to analyze data, generate reports, and make data-driven decisions.
- Familiarity with industry regulations, safety standards, and compliance requirements.
- Experience in implementing training and development programs for staff.
- Willingness to work on-site and travel between service center locations as needed.
