ProCrew is a partner of LamasaTech (UK), an award-winning B2B technology provider, Diyafa-group (KSA), and a partner of Ocucon (UK),  becoming the largest provider of video analytics services. We believe that success is based on outstanding service, delivered consistently by enthusiastic and visionary people.

Job Overview:

We are seeking a dynamic and experienced B2B Customer Support to join our growing team. As a Customer Support, you will play a pivotal role in managing and nurturing relationships with our key B2B clients, ensuring their satisfaction, and driving business growth.

Responsibilities:

• Client Relationship Management:
  • Build and maintain strong relationships with assigned B2B clients.
  • Understand client goals, objectives, and challenges to provide tailored solutions.
• Account Growth:
  • Identify opportunities for upselling or cross-selling additional products/services.
• Customer Success:
  • Act as clients' main point of contact, ensuring their needs and issues are resolved promptly.
  • Proactively monitor client satisfaction and address any concerns.
• Strategic Planning:
  • Collaborate with internal teams to align products/services with client needs.
• Communication:
  • Communicate product updates, changes, and relevant information to clients.
  • Provide regular reporting and updates on account performance.