Customer Service Agent - Fluent ...

Furqan Group for Educati... -
Cairo, Egypt

Customer Service Agent - Fluent English

Full Time

Remote

Furqan Group for Education & IT -
Cairo, EgyptPosted 20 days ago

45Applicants for5 open positions

32Viewed

6In Consideration
9Not Selected

Job Details

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Job Description

We are an international educational company which is specialized in distance learning services. The company has been in cooperation with several multinational companies to provide educational E-services, such as: Online courses, online production and selling of educational materials, online language learning, distance language education, distance training and development along with handling all the financial transactions and activities.

Answer calls, emails and live chat messages from clients.
Contact and progress every lead to maximize sales opportunities through multiple contact methods, including phone, email and live chat
Consult customers to understand their needs and empower them to make a purchasing decision
Build strong customer rapport through a high quality of written/oral communications and by demonstrating excellent product knowledge
Manage knowledge about the booking process and all service options available for students
Complete all required administration and recording of sales through CRM system and other business systems
Build strong relationships with team members, and provide flexible and prompt support at all times

Job Requirements

A Bachelors’ degree.
Fluency in traditional Arabic language (Fus’ha) speaking and pronouncing.
Advanced level in Arabic writing, spelling and grammar skills.
Native/Fluent English Speakers is a must, preferably provide a certificate level 6 in IELTs or equivalent.
At least 2 years of work experience, preferably in customer care services.
High internet connection i.e. Fiber Internet, Cable Internet, etc.
A personal computer or Laptop.
Good quality HD camera to ensure quality of visual meetings.
Good quality microphone and headphone, to ensure quality of audio conversations.
A private, well-furnished office room with proper lighting and background.
Good appearance and adherence to Islamic dress codes.
Well-spoken manners and charisma.
Ability to work under pressure.
Ability to work with a team.