Customer Service Agent - Fluent ...
Cairo, Egypt
Customer Service Agent - Fluent English
Cairo, EgyptPosted 5 hours ago5Applicants for5 open positions
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Job Description
We are an international educational company which is specialized in distance learning services. The company has been in cooperation with several multinational companies to provide educational E-services, such as: Online courses, online production and selling of educational materials, online language learning, distance language education, distance training and development along with handling all the financial transactions and activities.
- Answer calls, emails and live chat messages from clients.
- Contact and progress every lead to maximize sales opportunities through multiple contact methods, including phone, email and live chat
- Consult customers to understand their needs and empower them to make a purchasing decision
- Build strong customer rapport through a high quality of written/oral communications and by demonstrating excellent product knowledge
- Manage knowledge about the booking process and all service options available for students
- Complete all required administration and recording of sales through CRM system and other business systems
- Build strong relationships with team members, and provide flexible and prompt support at all times
Job Requirements
- A Bachelors’ degree.
- Fluency in traditional Arabic language (Fus’ha) speaking and pronouncing.
- Advanced level in Arabic writing, spelling and grammar skills.
- Native/Fluent English Speakers is a must, preferably provide a certificate level 6 in IELTs or equivalent.
- At least 2 years of work experience, preferably in customer care services.
- High internet connection i.e. Fiber Internet, Cable Internet, etc.
- A personal computer or Laptop.
- Good quality HD camera to ensure quality of visual meetings.
- Good quality microphone and headphone, to ensure quality of audio conversations.
- A private, well-furnished office room with proper lighting and background.
- Good appearance and adherence to Islamic dress codes.
- Well-spoken manners and charisma.
- Ability to work under pressure.
- Ability to work with a team.
