Italian & English Customer Servi...
Influx -
Cairo, EgyptJob Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
What You’ll Do (Key Responsibilities):
- Handle a high volume of inbound and outbound phone calls, emails, and chat interactions from customers with queries, concerns, or issues requiring resolution.
- Deliver a consistently exceptional customer experience, while meeting and exceeding strict performance KPIs (e.g., call-handling time, email/chat response rates, CSAT, and QA quotas).
- Work closely with other departments to escalate and resolve complex customer issues effectively.
- Communicate with a positive, solution-oriented attitude, fostering strong relationships with customers, team members, and managers.
- Assess and identify customers’ needs to promptly provide solutions and ensure satisfaction.
- Build and maintain trust with customers, clients, and key stakeholders through open, professional, and effective communication.
- Take full ownership of customer complaints and issues, ensuring satisfactory resolution before escalating when necessary.
- Uphold a high-performance workplace culture by collaborating with peers and contributing to a supportive, team-oriented environment.
Job Requirements
What We’re Looking For (Minimum Requirements):
- 1+ year(s) of proven experience in customer service/support, ideally in a call center or BPO environment.
- Fluent in English and Italian (clear spoken and written communication, with minimal native accent).
- Exceptional problem-solving and negotiation skills, especially when managing difficult customer interactions.
- Willingness to work Italian time zone hours (9:00 AM - 5:00 PM ITA, Monday to Friday).
- Demonstrates empathy and strong soft skills essential for effective customer support.
- Ability to multitask, stay calm, and perform under pressure in a fast-paced environment.
- Proven track record of achieving KPIs, including CSAT scores and overall QA performance.
- Thrives on taking ownership of situations, ensuring follow-through on commitments to the customer.
Why Join Us?
- Collaborate with a global team and work with leading brands in the industry.
- Be part of a fast-growing company committed to professional growth and career development.
- Enjoy a dynamic, inclusive, and supportive work environment where team culture is a top priority.
