Customer Service Agent (English ...
New Cairo, Cairo
Customer Service Agent (English Account)
New Cairo, Cairoposted 24 minutes ago10 open positions
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Job Description
- Respond promptly and professionally to customer inquiries via phone, email, or chat in English.
- Resolve customer issues efficiently, ensuring high levels of satisfaction and first-contact resolution.
- Document all customer interactions accurately in the system for future reference and quality assurance.
- Identify and escalate complex or unresolved issues to the appropriate department or supervisor.
- Provide detailed product and service information to customers, guiding them through processes and troubleshooting steps.
- Maintain up-to-date knowledge of company products, services, policies, and procedures.
- Meet or exceed established performance metrics, including response time, resolution rate, and customer satisfaction scores.
- Collaborate with team members and other departments to ensure seamless customer support.
- Follow up with customers to ensure their issues are fully resolved and gather feedback for continuous improvement.
- Adhere to company standards regarding professionalism, confidentiality, and data security.
Job Requirements
- Fluency in English, both written and spoken, with excellent communication skills.
- Previous experience in customer service, support, or a related field is preferred.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to work effectively in a fast-paced, office-based environment.
- Excellent interpersonal skills and the ability to handle challenging situations with empathy and professionalism.
- Proficiency in using computers, CRM systems, and standard office software.
- Strong organizational skills and attention to detail.
- Willingness to work flexible hours, including evenings, weekends, or holidays as required.
- Ability to multitask and manage time efficiently.
- Commitment to maintaining confidentiality and adhering to company policies.
