Customer Service Agent (English ...

Sutherland -
New Cairo, Cairo

Customer Service Agent (English Account)

Sutherland -
New Cairo, Cairoposted 2 months ago

23Applicants for10 open positions

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Respond promptly and professionally to customer inquiries via phone, email, or chat in English.
Resolve customer issues efficiently, ensuring high levels of satisfaction and first-contact resolution.
Document all customer interactions accurately in the system for future reference and quality assurance.
Identify and escalate complex or unresolved issues to the appropriate department or supervisor.
Provide detailed product and service information to customers, guiding them through processes and troubleshooting steps.
Maintain up-to-date knowledge of company products, services, policies, and procedures.
Meet or exceed established performance metrics, including response time, resolution rate, and customer satisfaction scores.
Collaborate with team members and other departments to ensure seamless customer support.
Follow up with customers to ensure their issues are fully resolved and gather feedback for continuous improvement.
Adhere to company standards regarding professionalism, confidentiality, and data security.

Fluency in English, both written and spoken, with excellent communication skills.
Previous experience in customer service, support, or a related field is preferred.
Strong problem-solving abilities and a customer-focused mindset.
Ability to work effectively in a fast-paced, office-based environment.
Excellent interpersonal skills and the ability to handle challenging situations with empathy and professionalism.
Proficiency in using computers, CRM systems, and standard office software.
Strong organizational skills and attention to detail.
Willingness to work flexible hours, including evenings, weekends, or holidays as required.
Ability to multitask and manage time efficiently.
Commitment to maintaining confidentiality and adhering to company policies.