Job Description:

We are seeking a dedicated Customer Care Representative to join our team. The ideal candidate will provide exceptional support to our customers, resolving inquiries and fostering positive relationships.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or chat.
• Handle complaints and provide effective solutions to ensure customer satisfaction.
• Maintain a comprehensive understanding of our products and services to assist customers effectively.
• Document customer interactions and feedback in the CRM system.
• Collaborate with other departments to address customer issues and improve service.
• Upsell products and services when appropriate, contributing to company revenue.