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Job Description
About The Farm SoHo
The Farm SoHo is a boutique coworking and event space provider based in Manhattan, renowned for its rustic, reclaimed-wood interiors and welcoming atmosphere. With locations in SoHo, NoMad, and San Francisco, we offer coworking memberships, private offices, event venues, and virtual office services to a diverse and growing community.
Key Responsibilities
- Inbound & Outbound Communication: Handle incoming calls, emails, and chat inquiries; make outbound calls to follow up on leads and convert them into sales.
- Customer Support: Provide accurate information regarding our coworking spaces, event venues, and virtual office services.
- Sales Facilitation: Guide potential clients through the booking process, addressing any questions or concerns to ensure a smooth experience.
- CRM Management: Maintain detailed records of customer interactions and transactions in our CRM system.
- Feedback Collection: Gather customer feedback to help improve our services and client satisfaction.
- Collaboration: Work closely with the sales and operations teams to ensure client needs are met promptly and effectively.
What We Offer
- Competitive Compensation: Base salary with performance-based incentives.
- Remote Flexibility: Work from anywhere while staying connected to a dynamic and supportive team.
- Professional Growth: Opportunities to advance your career within a fast-growing company.
- Supportive Culture: Be part of a collaborative, people-first environment that values innovation and initiative.
Job Requirements
Qualifications
- Experience: Minimum of 1 year in a sales or customer support role, preferably in the hospitality or coworking industry.
- Communication Skills: Exceptional spoken and written English, with clear pronunciation and minimal to no accent to ensure smooth communication with U.S.-based clients.
- Tech Proficiency: Familiarity with CRM systems and Microsoft Office Suite.
- Problem-Solving: Strong ability to handle customer inquiries and resolve issues efficiently.
- Adaptability: Comfortable working in a fast-paced, dynamic environment.
- Education: High school diploma or equivalent; college degree preferred.
