Job Title: Operations & Customer Service Coordinator
Location: MAMZI Head Office – Cairo
Job Type: Full-Time

About MAMZI:
MAMZI is a contemporary Egyptian fashion brand known for its distinguished, trend-savvy designs with a modern twist. We pride ourselves on delivering a refined customer experience and creating pieces that reflect individuality and timeless style. As we grow, we’re looking for someone who shares our attention to detail and passion for excellence to join our team.

Role Overview:
We’re seeking a highly organized and bilingual Operations & Customer Service Coordinator to manage our daily order fulfillment, logistics, and customer communication. You will play a key role in ensuring that every customer receives their order on time and with the high-end service MAMZI is known for.

Key Responsibilities:
• Process and manage online orders via Shopify
• Coordinate with shipping partners and couriers to ensure timely deliveries
• Track shipments and resolve delivery issues
• Handle customer inquiries and support via WhatsApp, email, and phone
• Manage returns, exchanges, and order updates
• Maintain accurate records of orders, stock movement, and customer communication
• Liaise with internal teams (e.g., production, inventory) for stock updates and availability
• Ensure a smooth, luxury-standard customer experience from order to delivery

What We Offer:
• A collaborative and supportive work environment
• The chance to be part of a growing fashion brand with a clear vision
• Opportunities for growth and development within the company