Export Customer Service Coordina...
Heliopolis, Cairo
Export Customer Service Coordinator
Heliopolis, CairoPosted 11 days ago23Applicants for1 open position
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Job Details
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Job Description
- Deal directly with customer via email
- Identify the customer needs and respond promptly to their inquiries
- Handle and resolve customer complaints
- Build sustainable relationships of trust through open and interactive communication
- Provide pricing and delivery information
- Process orders and requests
- Check charges for services requested
- Monitor accounts to identify outstanding debts/overdue payments
- Report to management to take actions to encourage timely debt payments
- Create opportunities for upselling and cross-selling (where applicable)
- Recommend improvements in order to prevent future problems
- Maintain accurate, up-to-date and useable information on relevant systems/reports
Job Requirements
- BSc degree
- Work experience as a Customer Service Trainer or similar role
- Experience in sales or customer service positions is a plus
- Excellent communication and presentation skills
- Strong follow-up and organizational skills
