Job Details
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Job Description
We are seeking a highly motivated and experienced Operations Manager to oversee the performance of multiple café franchise locations in Cairo and Giza. The ideal candidate will ensure operational excellence, maintain brand standards, optimize profitability, and lead a team to deliver exceptional customer experiences.
Job Requirements
- Oversee daily operations of multiple café franchise outlets.
- Ensure compliance with brand standards, SOPs, and health & safety regulations.
- Monitor financial performance, including sales, costs, and profitability.
- Implement strategies to improve efficiency, customer satisfaction, and revenue growth.
- Train, mentor, and manage store managers and staff.
- Conduct regular store audits and performance reviews.
- Handle inventory management, supplier relations, and cost control.
- Address customer complaints and resolve operational issues promptly.
- Collaborate with franchise owners and corporate teams to drive business success.
