Learning &Development Supervisor

Purpose of the job
Deliver & administer functional & non-functional training courses. As well as design and develop all developmental activities for relevant accounts.
Duties and responsibilities
* Conduct training sessions as part of the functional training plan.
* Evaluate the new hires in the induction through different assessments and role plays.
* Ensure regular updates to the materials.
* Design and conduct training sessions according to new products/services offering, and promotions including its reflections on the customer interface systems.
* Conduct regular refreshment sessions to cover the gaps and areas of enhancement.
* Design and conduct training sessions for soft skills.
* Ensure standard quality checks of training delivery and administration as per the departments policies.
* Assist in the administration of training programs.
* Ensure consistent information and skill delivery in all training activities provided to employees.
* Keep training material updated with new product and services or any other related changes.
* Issue activities and progress reports to document work process.
* Revise all sources of information to ensure updated data collection and knowledge.
* Design & Implement functional academies with their related structure & content.
* Work on RFPs & review suppliers proposals.
* Handle supplier relations & related logistics.
* Develop all related forms & communication templates; handle branding of materials, logos and events when needed. Communicate and interface with interns/mentors and internal trainees.
* Handle all supplier related communications & logistics as stationary, payment, pre & post course actions.
* Maintain records and prepare statistical reports to evaluate performance of instructors and monitor progress of trainees.
* Track the training budget versus expenses for the concerned departments.
* Develop channels to stay connected with employees and assess potential needs.