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Ops Recruitment Supervisor

Raya Customer Experience
Maadi, Cairo
Raya Customer Experience logo

Ops Recruitment Supervisor

Maadi, CairoPosted 24 days ago
77Applicants for1 open position
  • 14Viewed
  • 3In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates
  • Organize workflow and ensure that employees understand their duties or delegated tasks
  • Monitor employee productivity and provide constructive feedback and coaching
  • Receive complaints and resolve problems
  • Maintain timekeeping and personnel records
  • Pass on information from upper management to employees and vice versa
  • Prepare and submit performance reports
  • Decide on reward and promotion based on performance
  • Hire and train new employees
  • Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises

Job Requirements

  • Proven experience as supervisor or relevant role
  • Familiarity with company policies and legal guidelines of the field
  • Ability to learn a variety of job descriptions
  • Excellent communication and interpersonal skills
  • Outstanding organizational and leadership skills
  • Good knowledge of MS Office
  • Diploma/Certificate in first line management or relevant field
  • High school diploma; BSc/BA in management or relevant discipline will be considered an advantage
  •  Mass hiring experience in call center context is a must. 

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