Senior Customer Service Speciali...

ARX Developments -
Damietta, Egypt

Senior Customer Service Specialist - Real Estate

ARX Developments -
Damietta, EgyptPosted 1 month ago

11Applicants for1 open position

Experience Needed:

Career Level:

Education Level:

Salary:

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Client Interaction & Relationship Management:
Serve as the primary point of contact for high-value clients, addressing inquiries related to property listings, transactions, contracts, and post-sale services.
Resolve escalated customer complaints promptly and professionally.
Conduct follow-ups to ensure client satisfaction and build long-term relationships.
Provide expert guidance on real estate processes (e.g., financing, legal requirements, property inspections).
Operational Excellence:
Manage and update client databases (CRM systems) with accurate transaction records and communication logs.
Coordinate with real estate agents, brokers, and legal teams to ensure timely execution of agreements and documentation.
Monitor property listings and update clients on new opportunities or changes.
Process lease agreements, sales contracts, and payment schedules.
Leadership & Mentorship:
Train and mentor junior customer service representatives on real estate protocols and best practices.
Develop and implement customer service strategies to improve efficiency and client retention.
Lead weekly team meetings to review performance metrics and client feedback.
Prepare reports on customer service KPIs (e.g., response time, resolution rate, client satisfaction scores).
Analyze trends in client inquiries to recommend process improvements.

Minimum 3 years of experience in the Real Estate or Banking sector is a must.
Related Bachelor's degree.
Proven Customer Service Experience from 3 to 6 years.
Excellent Communication, Presentation, and problem-solving skills.
Excellent user of CRM System (Odoo), Excel, and MS Office.
Presentable, customer-oriented and able to adapt/respond to different types of characters.